3 Ways Agents can Empower Consumers
An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…
For many call centers, inbound calls typically result in a conversion. This is because the consumers taking the time to call in are usually ready for resolution. With these inbound calls resulting in payments, it’s vital that they all be answered right away. According to Velaro, 60% of consumers will hang up after being on […]
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