Improve your member experience & help members stay current on payments
While times are good, higher balances can lead to higher delinquency rates.
Credit union growth is up over 14% and loan balances are up over 11%. But getting on the phone with members is a challenge as they often ignore calls from unknown numbers. Plus, auto dialers and calling mobile phones are highly restricted under the Telephone Consumer Protection Act (TCPA).
Reach more members to drive more calls and payments.
With DirectDrop Voicemail, contact your members with the familiar confidence they expect.
DirectDrop Voicemail leaves a voicemail on a member’s mobile phone. This patented technology works by making a direct connection from the carrier switch to the carrier’s voicemail platform, rather than the mobile device itself. The member receives a voicemail alert, allowing them to contact you when they are ready.
That means your staff can:
- Reach more contacts in less time
- Leave multiple DirectDrop Voicemails for the price of one manual dial
- Generate immensely more inbound calls from members ready to talk
- Empower members to take action commensurate with their schedule
- Reduce delinquency
- Enable collection representatives to spend time answering quality inbound calls from members looking for resolution, rather than “dialing for dollars.”