3 Ways Agents can Empower Consumers
An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…
In the debt collection industry, time is money. Whether it’s time spent placing a high volume of calls or handling a rather lengthy inbound call, average handle time (AHT) is a metric that is pertinent to every component of your business. Unlike other metrics such as productivity and performance quality, the higher your AHT, the […]
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