ARM Industry Insights

3 Ways Agents can Empower Consumers

An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…

In the debt collection industry, time is money. Whether it’s time spent placing a high volume of calls or handling a rather lengthy inbound call, average handle time (AHT) is a metric that is pertinent to every component of your business. Unlike other metrics such as productivity and performance quality, the higher your AHT, the […]

Read on