3 Ways Agents can Empower Consumers

Posted by VoApps on 2/20/19 9:00 AM
An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt, people would rather do so on their own time.
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Balancing the Need for Agent-Assisted and Self-Service Channels

Posted by VoApps on 2/13/19 9:00 AM
Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and technology are vital in driving callbacks and dollars collected for call centers and collection agencies.
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3 Common Challenges in Modernizing Your Call Center

Posted by VoApps on 2/6/19 9:00 AM
At some point, every business faces the reality of needing to modernize, and now is the time many call centers find themselves trying to do just that. Determining exactly how to bring your call center up to date is where many fall short.
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How Technology Improves Human Interaction

Posted by VoApps on 1/23/19 8:00 AM
In the world of call centers and collections agencies, the one thing that always stays consistent, no matter how much the industry changes, is the importance of human interaction.
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4 Steps to Implementing New Technology

Posted by VoApps on 1/16/19 8:00 AM
Adding new technology to your business is both exciting and empowering. Well-implemented technology comes with lots of benefits, but navigating through the implementation process can be tricky.
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