ARM Industry Insights

3 Ways Agents can Empower Consumers

An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…

For call centers, the days of easily generating a callback or an immediate pick up are growing smaller. In our world, time is money, and continuous improvement is key to generating a surplus of both. Many call centers are beginning to pick up on the idea of using self-service channels to improve their day-to-day processes […]

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