The past year has been a wild one for businesses. 

There’s been a constant struggle to keep up with the demands of the current hiring market and navigate the threat of a recession while also hitting your goals and maintaining a profit.

There are a lot of unknowns as we head into 2023, but here are several things we can expect to see and some ways you can prepare to tackle those as they happen. 

Staffing will continue to be top of mind

Business owners and hiring managers know how difficult it has been to hire in this current market. The U.S. currently has an unemployment rate of around 3.7 percent, which is generally considered “full employment” by the U.S. government.

In recent months, there have been signs of a “softening” in the labor market, but not enough to solve staffing problems that call centers have felt. It’s not uncommon for them to experience high turnover, a lack of talent to fill roles, and a skills gap in the roles they do fill, and this has all led to increased levels of burnout from other staff because of the added workload. We don’t know how staffing will be impacted in the coming months, but it’s definitely not a concern that will be going away anytime soon. 


One of the biggest unknowns is whether or not the U.S. economy will fall into a recession. For months, there have been discussions over whether or not we were truly in a recession. 

Ultimately, that comes down to how you define it. There are differing schools of thought, with Goldman Sachs remaining “cautiously optimistic” that a recession may not be imminent, but other experts claim it’s 100 percent likely.  Those are unknowns that you can’t be totally prepared for, but there are ways you can take some of the stress off of your business as you’re eyeing staffing issues and recession threats. 

Invest in technology

One of the best ways to prepare to tackle the unknowns of 2023 is to stay on top of the latest technology offerings to help streamline your business operations. Technology like DirectDrop Voicemail software can help call centers, and just about any other industry, reach more people without having to worry about adding any new agents or stretching your current team beyond their bandwidth.

We’ve tried to make that even easier on you with new updates to our current technology such as our transcription feature, the ability to attach an alphanumeric suffix to the end of each message to send user-specific messages via voicemail, and the ability to send more immediate messages to consumers immediately after they submit a request by creating a single number within the API.

There’s the initial cost that comes along with an investment in voicemail software like DirectDrop Voicemail, but this will help you communicate with your audience on a much larger scale and help you: 

  • Maximize the amount of money you collect
  • Increase your outbound calls 
  • Get better resolutions
  • Save on operating expenses

DirectDrop Voicemail is an automated tool that can help you prepare to tackle what we know will be some of 2023’s greatest challenges. Voicemail can help your business optimize revenue while dealing with recessionary pressures and staffing issues. See how we are helping businesses maximize their cost to collect.

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