DirectDrop Voicemail Consultation
- Thinking about contact strategy for a new normal.
- Making a smoother transition to a work-from-home culture.
- Techniques for driving the maximum number of inbound calls from voicemail campaigns.
On October 30, 2020, the Consumer Financial Protection Bureau (CFPB) issued its final, long-awaited final ruling. The new ruling was designed to help debt collectors avoid litigation and stay compliant, but it is technical and needs to be looked at closely.
The main reason for the new ruling was to solve the foti problem. The foti problem is essentially what a debt collector can and can not say on a voicemail while staying compliant with the Fair Debt Collection Practices Act (FDCPA).
Among the most recent ruling was the introduction of the term limited-content message.
According to the new ruling, a limited-content message is “what information a debt collector must and may include in a voicemail message for consumers (with the inclusion of no other information permitted) for the message to be deemed not to be a communication under the FDCPA.” (CFPB)
A limited-content message must include the following criteria:
The limited-content message can also include the following:
To review the full ruling, click here.
As you can see, these new regulations can be complicated and difficult to navigate. At VoApps, compliance is our top priority. We are committed to consistently staying up to date with new rulings and legislation, so we can help fuel your business with DirectDrop Voicemail while also remaining responsible and in line with the TCPA and FDCPA regulations.
We have already had several clients come to us asking for help with their limited-content messages. Don’t let your competitors get ahead. Stay compliant and communicate quickly with your consumers.
Want to know more about DirectDrop Voicemail and how it can help your business? We would love to connect. Reach out here or call us at 855-910-6706.