DirectDrop Voicemail Consultation
- Thinking about contact strategy for a new normal.
- Making a smoother transition to a work-from-home culture.
- Techniques for driving the maximum number of inbound calls from voicemail campaigns.
A call center’s productivity is one of their most important KPIs, yet many still find themselves falling short of their productivity goals. More often than not, the main influencer in a missed productivity goal is a lack of conversions on calls. Fortunately, there is one simple way to increase call center productivity and convert on those calls; empowerment.
How to solve the productivity gap through empowerment:
When a call is made, there are two core components that factor into the success of the call; the agent making the call, and the consumer that answers. In order for a call to convert, each party needs to feel as though the action they’re taking will result in the best possible outcome per their interest. In other words, the consumer needs to feel empowered to pay their debts, and the agent empowered to make it happen.
Finding a way to empower both the agent and the consumer to convert on a call is where many call centers fall short. The easiest and most simple approach to manifesting a conversion by both parties is by using DirectDrop Voicemail technology to stimulate inbound calls.
Interested in seeing how this technology can increase your call center productivity? Reach out to us here to get started!