DirectDrop Voicemail Consultation
- Thinking about contact strategy for a new normal.
- Making a smoother transition to a work-from-home culture.
- Techniques for driving the maximum number of inbound calls from voicemail campaigns.
It probably isn’t a surprise to you that landline phones are essentially going extinct. In a recent study from the Centers of Disease Control and Prevention, it was found that less than 40% of U.S. adults live in households that have landlines. To give a little comparison, in 2004, more than 90% of U.S. adults said that their household did have a landline.
Due to unclear and outdated regulations, this transition to contacting mobile phones has created new learning curves and challenges for many businesses, but especially the ARM industry. Compliance is more important than ever and it matters.
It means that collection agencies, call centers, online lenders, etc. must follow the state and federal laws regarding calling. The Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA) outline these regulations clearly in order to make sure that businesses are doing the right thing.
One way we protect the interests of all of our clients is that we choose to work only with responsible businesses that comply with TCPA and FDCPA regulations. All of our clients have an existing relationship or a need to communicate with the consumer. We don’t work with telemarketers or other users that could make our technology into a nuisance for consumers.
We make sure that we are always staying on top of new rules and regulations. Here’s what you need to know about our compliance procedures:
If you have additional questions around compliance, we know how important it is and would love to chat. You shoot us an email at firstname.lastname@example.org or get in touch with us through our website here.