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An Extra $1M Collected with VoApps + AKUVO Integration

By VoApps

Date September 4, 2025

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OnPath Federal Credit Union Achieves $1 Million in Collections in 60 Days Through VoApps and AKUVO Integration

At OnPath Federal Credit Union in Louisiana, collections advocates were spending hours each day manually dialing members with past-due accounts. It was slow, repetitive, and draining. “We’re leaving voicemails all day, but we’re not getting through,” one advocate said. The team needed a smarter way to connect. Then they launched VoApps DirectDrop Voicemail, integrated with AKUVO. Within days, everything changed. Voicemails went out automatically, inbound calls flooded in, and in just 60 days, OnPath collected over $1 million—without adding a single person to the team.


Fast, Seamless Implementation

  • Fully deployed in less than one week
  • Required zero internal technical resources
  • Advocates recorded messages in-house for a genuine member experience
Operational Efficiency & Advocate Empowerment
The integration transformed how OnPath’s collections advocates worked. Instead of spending time manually dialing and leaving voicemails, advocates could now focus on handling inbound calls and resolving later-stage delinquency. This shift allowed the team to operate more strategically and deliver better service to members.
  • Advocates now focus on inbound calls, not manual outreach
  • Time saved on repetitive tasks redirected to high-value member interactions
  • Scalable delivery pace aligned with team capacity
Outstanding Financial Results

The impact of the VoApps + AKUVO integration was immediate and measurable. OnPath saw a dramatic increase in collections within the first two months of implementation.

  • $500,000 collected in early-stage payments in month one
  • $749,000 collected in month two
  • 24% average callback rate from members
The integration redefined the role of OnPath’s collections advocates. By automating outbound voicemail delivery, advocates were freed from manual dialing and message tasks, allowing them to prioritize inbound member calls and resolve complex delinquency cases. This strategic shift empowered the team to operate with greater focus and deliver enhanced support to members.
"Now, our advocates can focus their time on answering inbound calls & addressing later-stage delinquency instead of dialing & leaving voicemails"

Rachel Driver

VP of Collections

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