Inside a busy collections department at a leading online lender, agents were manually dialing borrowers one call at a time. The process was slow, inefficient, and frustrating. “We’re spending so much time calling to have no one answer,” one team member said. The pressure was mounting, and the leadership team knew something had to change. Then they found the right solution for them. I took them one day to launch DirectDrop Voicemail. The very next day, inbound calls surged, agents had time to talk, collections improved, and operational costs dropped.
Once their team launched
- Inbound calls surged.
- Agents had time to talk.
- Collections improved.
- Costs dropped.
Client Success Story
A leading online lender was facing a major challenge: manual outbound calling was slowing down recovery efforts and driving up costs. Their collections team couldn’t reach enough borrowers and had little time left for inbound calls—where real resolutions happen.
By implementing DirectDrop Voicemail, they were able to:
- Send thousands of voice messages instantly.
- Reach borrowers respectfully and efficiently.
- Free up staff to focus on live conversations.
The results were powerful:
- 53% of inbound calls were driven by voicemail outreach.
- 18% of total collections came from those messages.
- Cost-to-collect dropped significantly.
- Customer experience improved.
Why it works:
DirectDrop Voicemail helps lenders scale outreach, boost callback rates, and stay compliant—all while improving recovery performance.
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