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Case Study | Credit Union

Sunrise Banks Increased Charge-Off Recoveries by 129% With DirectDrop Voicemail

By Cara Anderson

Date July 14, 2026

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Bank Case Study

By embedding DirectDrop Voicemail into its AKUVO workflow, Sunrise Banks expanded outreach, increased recoveries, and scaled collections performance without increasing headcount.

Sunrise Banks needed a better way to recover charged off balances without expanding its collections team. By adding DirectDrop Voicemail, VoApps' patented voicemail automation technology, directly into its AKUVO workflow, Sunrise increased outreach coverage and improved recovery performance using the staff it already had.

"We doubled recoveries without adding staff."

Ross Clay, Collections Manager, Sunrise Banks

The Challenge: Reaching Consumers Earlier in Collections

Before using DirectDrop Voicemail, Sunrise's early stage outreach was limited. Accounts might receive a text or an email, but outreach coverage was inconsistent and difficult to scale through manual calling alone.

As balances moved further into delinquency, the opportunity to recover them became harder and more expensive. Expanding outreach through additional hiring was not a practical option.

This challenge is familiar to banks and credit unions managing collections through platforms like AKUVO. Teams need a compliant, scalable way to reach more consumers earlier, without adding operational burden or disrupting existing workflows.

The Solution: DirectDrop Voicemail Embedded Directly Into AKUVO

VoApps gave Sunrise a way to expand consumer outreach across the delinquency lifecycle without replacing systems or changing how collectors worked. DirectDrop Voicemail delivers personalized voicemail messages directly to a consumer's voicemail inbox without ringing the phone.

This creates a more respectful, non-intrusive experience while helping organizations scale outreach in a way that supports compliance and operational efficiency.

Because DirectDrop Voicemail operates within AKUVO, Sunrise could extend outreach from early stage delinquency through charge-off recovery while keeping its existing staffing model in place.

The Results

129%

Increase in charge-off recoveries after adding DirectDrop Voicemail

$4,900

Average weekly collections from consistent, scalable outreach

3x

More consumer outreach than manual calling alone

Why Ringless Voicemail Worked for Sunrise Banks

  • Embedded directly into AKUVO, with no new systems to learn
  • Expanded outreach across the full delinquency lifecycle, not just late stage accounts
  • Increased consumer engagement without adding friction
  • Freed up collectors to focus on higher value conversations instead of dialing
  • Scaled recovery efforts without increasing headcount

Why Banks Choose Ringless Voicemail for Collections

Sunrise Banks isn't alone. Banks and credit unions across the country are turning to ringless voicemail to solve the same problem: too many accounts, not enough hands, and a compliance-heavy channel that makes manual calling risky and expensive.

DirectDrop Voicemail helps collections teams:

  • Reach consumers earlier, before accounts roll into late stage delinquency
  • Automate outreach without increasing collector headcount
  • Stay embedded in the CRM or collections platform teams already use
  • Free up staff time for higher value, higher recovery conversations

Ready to Recover More Without Hiring More?

VoApps helps banks, credit unions, and collections agencies collect more with the staff they already have. See what DirectDrop Voicemail can do for your recovery rates.

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