Debunking myths about Voicemail Automation
Automation is used in just about every industry, and it’s a form of technology that has many benefits. When automation…
1 year ago
ARM Industry Insights
5 ways you can improve your debt collection process
You want your collection agency to be more efficient—people typically want to pay their debts, they just don’t like being…
1 year ago
Improving voicemail campaigns with transcription
It takes longer to listen to a voicemail than to read it. Given that most every smartphone these days automatically…
2 years ago
Sending Custom Voicemails to Consumers
DirectDrop Voicemail campaigns have a new level of customization that was previously unavailable on any voicemail-dropping platform. With our new…
2 years ago
Transactional Campaigns Feature Allows for Sending Voicemails ‘On-Demand’
What if you could send more immediate messages to consumers immediately after they submit a request by creating a single…
2 years ago
3 reasons why credit unions need to make the shift to digitization
This probably comes as no surprise, but most people do their banking digitally. According to a report from J.D. Power,…
2 years ago
Maximize healthcare revenue as ‘cost to collect’ increases
Healthcare organizations need to be efficient in how they collect money owed on medical debt. In a perfect world, the…
2 years ago
Ways to manage call center burnout
Burnout is possible with any job, and long hours and a lack of work-life balance can lead to exhaustion and…
2 years ago
The Difference Between A Robocall and Voicemail Drops
Fewer and fewer people answer phone calls. There are many reasons why this happens, but one of the most common…
2 years ago
Call Center Turnover: How Voicemail Can Help
We are currently in a tight labor market, and one of the more difficult times in history to hire talent…
2 years ago
How Automation Solves Staffing Problems for Call Centers
If you manage a call center right now, there’s no doubt you’re also experiencing the same staffing problems that other…
2 years ago
Fitting A Limited-Content Message Into Your Contact Strategy
A contact strategy is your business’s approach to how and when it contacts consumers. We’ve detailed previously the questions you…
2 years ago