Simple Ways to Increase Scalability in Third-Party Collections
Within the next 3 years, the ARM industry is forecasted to grow by 26%. While this significant increase in industry-wide…
5 years ago
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How Debt Collection Innovation is Enhancing the Consumer Experience
Innovation is, without a doubt, an essential component of growth in every industry. However, for those in the ARM industry,…
5 years ago
3 Innovative Call Center Ideas to Differentiate Your Business
Regardless of what industry you’re in, you’re always going to have some form of competition. Whether it comes from large…
5 years ago
How Online Lenders Can Reach More Loan Applicants
Between businesses starting, students entering college, people becoming homeowners, and just life overall, there will always be consumers who need…
5 years ago
Simple Communication Methods for Building Trust in Collections
It’s no secret that historically there hasn’t been the best connection between consumers and collectors. This is to no fault…
5 years ago
3 Ways Voicemail Solutions are Transforming the ARM Industry
Being a part of the ARM industry comes with its unique set of industry-specific challenges. With new regulations and rules…
5 years ago
3 Tips for Measuring Call Performance
For those of us in the accounts receivable industry, stellar customer service is imperative to a successful business. Now that’s…
5 years ago
Anticipating Shifts in How Collectors Communicate with Consumers
There’s no denying that communication is the backbone of the ARM industry. But with the recent CFPB proposal and the…
5 years ago
Making the Shift to a Consumer-Centric Approach in Collections
Times are changing, and with the emergence of the digital age, consumers are becoming increasingly independent. Consumers now expect a…
5 years ago
4 Ways Collectors Can Create a Positive Consumer Experience
Whether it's a consumer's first or tenth collection call, there’s usually a lot of emotion at play. That’s because we’re…
5 years ago
3 Ways First-Party Collections can Increase Reach
With more consumers hitting ‘decline’ on calls than ever before, achieving a live conversation with consumers is one of the…
5 years ago
FCC Ruling on Robocalls: What it Means For Your Business
The Federal Communications Commission’s (FCC) unanimous vote to allow carriers to block robocalls by default comes just two weeks after…
5 years ago