Call Centers Archives - Page 2 of 3

Call Center Trends for 2021

Last year we wrote an article predicting a few debt collection industry trends to look out for in 2020. With…

3 years ago

The holiday season is an exciting time of year, but it can also be extremely busy, especially for call centers!…

3 years ago

Statistics show that collections agencies in 2020 averaged between 7.5% and 50% collections rate for each account (Business News Daily).…

3 years ago

The strength of your contact strategy directly impacts your average handle time and first contact resolution percentage. With this being…

4 years ago

With many Americans returning to work, those of us in the ARM industry (call centers, collection agencies, and respective agents)…

4 years ago

Being in the collections space, regardless of the industry, can be a difficult and demanding job. Getting consumers to answer…

4 years ago

There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…

4 years ago

Dealing with stalls and objections during a collections call is all part of the job, but that’s not to say…

5 years ago

Call quality is the heart of every call center and collections agency’s business. We know that good call quality indicates…

5 years ago

Keeping your call center agents refreshed and motivated throughout the day is important. Call centers usually have a high turnover…

5 years ago

An unexpected phone call from a random number usually isn’t a consumer favorite. When it comes to dealing with debt,…

5 years ago

Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and…

5 years ago