3 Common Challenges in Modernizing Your Call Center
At some point, every business faces the reality of needing to modernize, and now is the time many call centers…
At some point, every business faces the reality of needing to modernize, and now is the time many call centers…
Maintaining a competitive advantage in the collections industry can be tricky. It’s all about customer service and standing out. As…
In our world, time is money. It’s vital to improve efficiency in collection agencies and not leave any gaps open.…
What makes a successful collection agent? Successfully getting debtors to pay doesn’t just happen; it comes from a combination of…
There are many challenges facing today’s collection agencies. Other than new technology, ever-changing regulations, and the challenge of reaching consumers,…
What do you do to help generate collections callbacks? Third-party collections agencies average about 20% recovery on delinquent debt. However,…
The collections industry is a numbers game. An agent calls customers for hours on end only to be yelled at,…
The efficiency of your call center is critical to the success of your business. But for a place that’s usually…
We’ve all heard the “You’ve Got Mail” phrase from AOL years ago. Well, now it’s time for “You’ve Got a Voicemail”.…