How to Speak on the Phone Professionally – 5 Things to Do
Speaking professionally on the phone is an important skill to master, especially in our digital world today. A professional phone…
4 years ago
Technology
4 Tips for Recording Your Professional Voicemail Message
Crafting the perfect voicemail message for your consumers can sound like a simple task, but too often we see many…
4 years ago
Collections Annual Report Highlights New Technology Adoption
There was a time when people didn’t have many choices. One or two newspapers, three television stations, maybe a handful…
4 years ago
How Digital Communication Tools are Transforming Collections
AccountsRecovery.net conducted a survey earlier this year regarding digital communication tools in the ARM industry that gave light to some…
5 years ago
3 Types of Call Center Automation your Business Needs
It’s no secret that we’re currently in the midst of a digital transformation. Every industry, from agriculture to finance, is…
5 years ago
What the CFPB’s Recent Proposal Means for DirectDrop Voicemail
On Tuesday, May 7th, the Consumer Financial Protection Bureau (CFPB) finally released their Notice of Proposed Rulemaking to clarify and…
5 years ago
3 Ways Collections Technology can Improve Call Quality
Call quality is the heart of every call center and collections agency’s business. We know that good call quality indicates…
5 years ago
5 Techniques to Enhance Call Center Agent Performance
Keeping your call center agents refreshed and motivated throughout the day is important. Call centers usually have a high turnover…
5 years ago
Balancing the Need for Agent-Assisted and Self-Service Channels
Now more than ever, consumers want the best of both worlds - technology and human interaction. Both human interaction and…
5 years ago
3 Common Challenges in Modernizing Your Call Center
At some point, every business faces the reality of needing to modernize, and now is the time many call centers…
5 years ago
How Technology Improves Human Interaction
In the world of call centers and collections agencies, the one thing that always stays consistent, no matter how much…
5 years ago
4 Steps to Implementing New Technology
Adding new technology to your business is both exciting and empowering. Well-implemented technology comes with lots of benefits, but navigating…
5 years ago