How Technology Can Lead To Call Center Improvement

Posted by VoApps on 8/31/18 7:56 AM
The efficiency of your call center is critical to the success of your business. But for a place that’s usually known for its stressful environment and pressures, it can be tough. Your agents are dealing with complaints and countless inquiries from customers, spending their entire day on the phone. ...
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Ding. "You've Got a Voicemail."

Posted by Todd Santa Maria on 5/25/18 4:20 PM
 3 minute read   We’ve all heard the “You’ve Got Mail” phrase from AOL years ago. Well, now it’s time for “You’ve Got a Voicemail”.
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The Importance of Testing Your Strategy

Posted by Todd Santa Maria on 4/28/17 4:37 PM
 3 minute read
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Another contact tool in your toolbelt

Posted by Samantha McCuen on 3/17/17 1:21 PM
2 minute read The importance of using multiple channels to engage your debtors. Like any other marketing campaign, you are trying to sell your debtor on contacting you to handle their business. To be successful at that, repetition is key. But what kind of repetition? If you were trying to sell ...
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