The collection industry is a numbers game, and it’s time to address the mathematical advantages of direct voicemail drop.
Let’s do some math.
About 30 million people in the United States have at least one debt in collections (via Engagement Optimization). Because of the large number of people that fall into this category, 15% of every rep’s time is spent leaving voicemails.
A team of 50 phone reps leaves approximately 1,277 hours of voicemails per month.
All of this leads to a significant waste of resources for your collection agency. There is a better way, and it’s DirectDrop Voicemail – or sending voicemails right to phones without ever ringing the device. An agent records his or her message one time, and a voicemail is sent right to all contacts immediately. Think about the impact of that. Instead of spending time calling only to reach a user’s voicemail, an agent is able to send a voicemail directly to their phones, giving them the power to call back on their own time. When they make the decision to call and are prepared for the conversation, interactions are much more positive and successful. This changes the math equation in favor of the agency, thus leading to more efficiency and productivity.
Don’t believe us? Let’s dive into some more statistics.
92% of all customer interactions happen over the phone. The ability to pick up the phone and connect with someone isn’t going anywhere. People are accustomed to interacting with others on the phone and even making purchases over the phone. What that means for those in collections is that people are more willing to call back and resolve the issue on the phone, and even pay their debt this way -- as long as it’s on their time.
90% of Americans own a mobile phone. Further, more than 50% of U.S. households only have a mobile phone, not a landline. Mobile is the best way to reach people. If you’re using direct voicemail dropping, you can be confident that you’re reaching the large majority.
Mobile phone users check their phones 22 times per day. Seeing a notification prompts people to take action and to do whatever they can to clear those notifications. If we know mobile users are checking their phones this often, why not use this to our advantage?
If you’d like to learn more about direct voicemail dropping, we’d love to talk. Contact us here.