5 Call Center Trends to Watch in 2019

Posted by VoApps on 1/9/19 8:00 AM
Maintaining a competitive advantage in the collections industry can be tricky. It’s all about customer service and standing out.
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6 Ways to Improve Efficiency in Collection Agencies

Posted by VoApps on 12/19/18 9:00 AM
In our world, time is money. It’s vital to improve efficiency in collection agencies and not leave any gaps open. With the right team, processes, and technology in place (just to name a few), you’re on your way to being the most efficient you can be.
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Be Proactive and End the Business Year Strong

Posted by VoApps on 12/12/18 9:00 AM
Are you ready for the new year? Maybe you have some personal resolutions that you’re planning on making for 2019 that will help you become a better, healthier, or even happier you. But what about your call center? How do you plan to end the business year strong?
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6 Tips to Become a Successful Collection Agent

Posted by VoApps on 12/5/18 9:00 AM
What makes a successful collection agent? Successfully getting debtors to pay doesn’t just happen; it comes from a combination of many things that make you successful.
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The Mathematical Advantages of Direct Voicemail Drop

Posted by VoApps on 11/20/18 9:00 AM
 The collection industry is a numbers game, and it’s time to address the mathematical advantages of direct voicemail drop.
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