How to Generate Collections Callbacks - Really!

Posted by VoApps on 10/24/18 9:00 AM
 What do you do to help generate collections callbacks? Third-party collections agencies average about 20% recovery on delinquent debt. However, this is using traditional methods of calling would-be payers on the phone and attempting to reach a live person or leaving a voicemail.  
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Navigating TCPA with DirectDrop Voicemail

Posted by VoApps on 10/17/18 9:00 AM
 The majority of American adults use their cell phone as their only number, and that proportion is over 70% for adults 25-34 (source: US Health Department study, released May 2017). Landlines just aren’t a thing anymore. But that creates a major problem for those in the collections industry.  
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Changing the Collections Ballgame

Posted by VoApps on 10/10/18 9:00 AM
 The collections industry is a numbers game. An agent calls customers for hours on end only to be yelled at, hung up on, and largely ignored by most dialed parties. This is a highly ineffective and old practice that needs to change. It’s time to change the collections game.  
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How Technology Can Lead To Call Center Improvement

Posted by VoApps on 8/31/18 7:56 AM
The efficiency of your call center is critical to the success of your business. But for a place that’s usually known for its stressful environment and pressures, it can be tough. Your agents are dealing with complaints and countless inquiries from customers, spending their entire day on the phone. ...
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VoApps' Neal Jagoda Elected to ACA International Affiliate Board

Posted by Todd Santa Maria on 7/16/18 2:24 PM
2 min read
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